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INFORMATION FOR CUSTOMERS
I have booked my holiday and am due to fly. What is the position?
All flights have been cancelled and will not be rescheduled.
I have booked a package holiday, what should I do now?
Any customers who have booked a Globespan package holiday with The
Globespan Group plc are likely to be protected under the ATOL scheme and
should visit the Civil Aviation Authority (“CAA”) ATOL website (www.atol.org.uk)
for further information or alternatively call
0844 856 2585
0844 856 2585 .
I had booked a flight, what steps should I take now?
Any customers who have booked a flight through Globespan Airways Limited
operating as Flyglobespan are unlikely to be covered by the ATOL scheme.
Customers who have paid by credit card or Visa debit card should contact
their card issuer in the first instance to determine whether they can
claim a refund under Section 75 of the Consumer Credit Act 1974 and/or
their insurance provider.
The Companies are unable to offer any refund to customers in respect of
cancelled flights, holidays or accommodation. Any claims customers may
have in connection with such circumstances should be sent to the Joint
Administrators c/o Erskine House, 68-73 Queen Street, Edinburgh EH2 4NH.
I am currently abroad. Can I continue my holiday?
Yes,
For those customers who had booked a holiday with The Globespan Group plc,
you should be able to continue to stay in your hotel or villa and complete
your holiday. In the majority of cases, your accommodation provider will
be paid directly by the CAA so you should not incur any additional
expense. In the event that you do have to incur additional expenses as a
result of the Administration, please retain receipts where possible as the
CAA will be able to consider claims for refunds in respect of these
amounts. We would recommend calling your insurance company, and taking
advice from them direct.
How do I arrange to fly home?
The CAA will arrange a flight to bring you home. You should check the ATOL
website (www.ATOL.org.uk) for more
information. The CAA also have a helpline ( +44 (0) 2034410846
+44 (0) 2034410846 ) for those customers in particular
distress.
All passengers who booked through a travel agent should contact that agent
in the first instance. If you booked through The Globespan Group plc,
please contact ATOL directly.
Unfortunately, those customers who have booked flights with Globespan
Airways Limited are not ATOL protected. As a result, you will not be
eligible for a refund from ATOL in respect of your flight home.
Flyglobespan passengers already abroad will need to make their own
arrangements to return to the UK using alternative airlines. Other
airlines may make available special 'repatriation' fares to help
Flyglobespan passengers – these are usually available, by telephone only,
within a few hours of an airline going bust (but maybe not immediately)
and last about two weeks. Information about alternative air services is
available on the CAA website:
www.atol.org.uk. There is also information about your rights on the
Directgov website. In addition, the Foreign Office website can be
accessed at www.fco.gov.uk Customers
with travel insurance should check their policy to see whether airline
insolvency cover is included. Customers of other tour operators booked
with Flyglobespan flights should speak to their tour operator or their
travel agent to find out whether or not they are able to travel.
Can I make my own arrangements to get back to the UK?
Those customers wishing to make their own arrangements for return travel
should note that the CAA is not in a position to cover the costs of
independent travel. If you do wish to make independent arrangements,
please ensure you retain your receipts.
Customers should check their travel insurance policy as it may provide
cover for airline or accommodation failure. The type of protection
provided may vary depending on the type of policy taken out. A policy may
cover all or part of the cost of the original tickets or accommodation
purchased.
If you paid by credit card, you may be protected by Section 75 of the
Consumer Credit Act 1974. If you paid by Visa debit card you may also have
some protection. Please check with your card issuer for further advice.
[In the event that you do wish to make your own travel arrangements, the
carriers detailed below may be able to assist you:
British Midland from Egypt
(BMI baby have introduced a rescue fare of GBP50 plus taxes)
Thomson Flights
KLM Dutch Airlines
Or try our Skyscanner located
here
(this will check all airlines systems including budget
airlines)
Ryanair Launches Globespan Rescue Fare from
£59 to
£89
until 24th December for travel until 15th January and applies to
Globespan passengers only.

Who can I contact for more information?
On appointment, the administrators set up a helpline. This helpline will
be available between the hours of 9am and 8.00pm, Monday to Friday, 9.00am
to 5.30pm on Saturday and from 9am to 5.00pm on Sunday. The number to call
is:
From the UK –
0871 271 9000
0871 271 9000
From Abroad –
+44 141 332 3233
+44 141 332 3233

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